Refund and Return Policy

Refund and Return Policy

Last updated: 15/10/2025

Thank you for shopping . We value your satisfaction and aim to provide the best possible shopping experience. This Refund and Return Policy explains when and how you may return a product, and how refunds are processed.


1. Eligibility for Returns

To be eligible for a return:

  1. The item must be in its original, brand-new condition.
  2. The packaging must be unopened, sealed, and undamaged.
  3. The return request must be made within 14 days from the date of delivery.
  4. A valid proof of purchase (e.g., order confirmation or receipt) must be provided.
⚠️ Important: Opened or used products, including perfumes, skincare, and cosmetics, are not eligible for return or exchange for hygiene and safety reasons.


2. Non-Returnable Items

The following items cannot be returned or refunded:

  1. Opened or used beauty, skincare, or personal care products.
  2. Items without their original packaging, seal, or label.
  3. Items marked as final sale, gift cards, or promotional bundles.


3. How to Request a Return

  1. Contact our customer service team within 14 days of receiving your order.
  2. Provide your order number, reason for return, and photos (if applicable).
  3. Our support team will review your request and provide you with return instructions.
⚠️ Note: Unauthorized returns or shipments sent without approval will not be accepted.


4. Return Shipping

  1. Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
  2. Products must be returned using a trackable shipping service to ensure safe delivery.
We recommend keeping the return receipt until your refund is processed.


5. Refund Process

  1. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 14 business days after confirmation.
  3. Refunds are issued through the original payment method only.
⚠️ Important: Shipping costs, promotional discounts, or transaction fees are non-refundable unless the return is due to an error by us.


6. Damaged or Incorrect Items

If you receive a damaged or wrong product:

  1. Contact us immediately with your order number and clear photos of the product and packaging.
  2. Our team will investigate and arrange a replacement or refund as appropriate.


7. Exchange Policy

At this time, We do not offer direct product exchanges. If you wish to replace an item, please initiate a return and place a new order once your refund is processed.